This is where you can find answers to any of the questions you may have about our product or service.

As we stand by the quality of our product, we offer impeccable customer service to compliment the "Jamorama Acoustic Guitar Learning Kit".

Q. Is this for beginners?

Q. What are the System Requirements for Jamorama Acoustic?

Q. What kind of guitar do I buy?

Q. How can I pay for Jamorama Acoustic Guitar?

Q. Can I put this onto more than one computer or transfer it to my laptop etc?

Q. Do I need any prior musical knowledge?

Q. I have dial 56k modem, Can I download this with out it taking ages?

Q. How big is the product, what are the sizes?

Q. My son is 8 years old, Will this course work for him?

Q. How do I get a refund if I am unhappy with the product?

Q. Is there a Jamorama Acoustic Guitar, Guitearit and Jayde, trial?

Q. Is this course suitable for Bass players.

Q. I'm in another country and my credit card wont work. Can I still buy Jamorama Acoustic Guitar?

Q. As a gift, how do I get this to a friend?

Q. I dont have a computer can I get Jamorama Acoustic Guitar?

Q. what happens if my computer freezes while im downloading.

Q. Are my credit card details secure?

Q. What is CVV2 or CVC2?

Q. Where is CVV2 Located?

Q. Can I pay by Check instead?

Q. What format will the ebook be in? Will I definitely be able to open it?

Q. Do you offer a money back guarantee?

Q. Is this for beginners?
A. You don't need any music or guitar knowledge to start the course - it's GREAT for begginers. If you do have some music background then you will make faster progress.


Q. What are the System Requirements for Jamorama Acoustic Guitar?
A. Jamorama Acoustic Guitar is compatable for Mac & PC. Jamorama Acoustic Guitarworks with Win2000 and above. A CD writer is not necessary but is handy if you want to create audio CDs of the Jam Tracks that come with the course.


Q. What kind of guitar do I buy?
A. Before you buy a guitar you should think about what you want to get out of your guitar playing. Thinl about your tastes in music. Listen to different styles and genres. Ask musicians at music stores about what kind of guitars different bands or performers use, or ask them what kind of amps and effects those artists use to get their sound. Then decide on whether you should buy an electric or acoustic guitar. Price is also an important factor, so doing some research really pays off.


Q. How can I pay for Jamorama Acoustic Guitar?
A. You pay for Jamorama Acoustic Guitar through the ClickBank secure online banking server. ClickBank is the largest third party processor of download payments and accepts major credit cards, online checks and PayPal payments. If you want to know more about ClickBank visit http://clickbank.com/contact.html.


Q. Can I put this on more than one computer or transfer it to my laptop?
A. Jamorama Acoustic Guitar is set up so that customers can access the members page as often as they need to. If a customer wants to use Jamorama Acoustic Guitar on their home computer and or laptop then all the need to do is download the kit to their other computer. Jamorama Acoustic Guitar Is not to be distributed to any other computers outside the owners home or work, however. Please refer to the Jamorama Acoustic Guitar Terms of Use.


Q. Do I need any prior musical knowledge? Is this for me?
A. Jamorama Acoustic Guitar Is designed to take people with no music skill to an advanced level of guitar skill and theory. Jamorama Acoustic Guitar uses step by step lessons and software to gradually teach music theory.


Q. My son is 8 years old. Will this course work for him?
A. Jamorama Acoustic Guitar has been developed with the idea that children as young as 8 years can start learning to play the guitar. The layout and design of the course gives people of all ages an easy way to learn music and guitar without being overwhelmed.

Note: For children under 8 years of age, we recommend that a parent should help to explain some lessons.

Q. How big is the product, what are the sizes?
A. Below Are the Sizes of the Files for the Jamoram Kit:
Download eBooks Installer
(jamorama_ebooks.exe) 4.63 MB
Download Bonus Software Installer
(jamorama_software.exe) 16.66 MB
Download Book 1 Audio Installer
(jamorama_audio1.exe) 34.90 MB
Download Book 2 Audio Installer
(jamorama_audio2.exe) 13.56 MB
Download Book 3 Audio Installer
(jamorama_audio3.exe) 7.06 MB
Download Book 1 Video
(jamorama_book1video_wmv.exe) 302.28 MB
Download Ashampoo Audio CD Burner
(ashampoo_audiocdburner250_udl_nz.exe) 5.36 MB
Total Download for complete multimedia content approx 380MB.

Q. I have a dial up 56k modem, can I download this without it taking all day?
A. It is recommend that users with a dial up internet connection download the Installers seperately. Sometimes with a slow connection, Internet explorer can stop altogether. So might need to ensure that you download the entire file before you run the installer. The package is over 380mb and is best suited for people with a broadband connection.



Q. How do I get a refund if I am unhappy with the product.
A. Once you have become a member. We offer full tech support for all our customers to ensure quality customer service. If you are unhappy with Jamorama Acoustic Guitar for ANY reason, however, we will happily refund your money. Send us an email with your purchase details and we will respond to your request ASAP.


Q. Is there a Jamorama Acoustic Guitar, Guitearit and Jayde sample trial?
A. We offer a FREE 6 Part Mini Guitar Course that gives you a sample of the quality and learning style of the full Jamorama Acoustic Guitar program.


Q. Is this course suitable for Bass players.
A. Jamorama Acoustic Guitar is designed to teach guitar rather than bass as bass guitar uses different skills. Reading music and learning songs from TAB and musical notation is important, but a more tailored product from Jamorama for bass guitar will be out in the next few months.


Q. I'm in another country and my credit card wont work. Can I still buy Jamorama Acoustic Guitar?
A. ClickBank's system checks to see if the location of the credit card you are using is correct for its account. If you are overseas and want Jamorama Acoustic Guitar, it might be handy to use a family or friend's credit card for the transaction, or get a family member at home to pay for it so you can access it right away.


Q. I don't have a computer, can I get jamorama Acoustic Guitar?
A. You can have Jamorama Acoustic Guitar sent to you as books and DVDs if you like. This is the best option for people who don't own a computer.


Q. What happens if my computer freezes while I'm downloading. A. You can log back onto the Jamorama Acoustic Guitar site as many times as you need to download the course materials. These have been broken down into separate downloads so you won't lose much if your computer crashs.

Q. Are my credit card details secure?
A. Yes we use one of the world's leading 3rd party credit card payment processors, ClickBank. ClickBank is VeriSign secure which is considered the world's most secure credit card payment provider. In order to process payments with Visa and Mastercard, ClickBank requires: the CVV2 or CVC2 security code. This 3 digit code is found on th e back of your credit card.

Q.What is CVV2 or CVC2?
A.The CVV2/CVC2 is a three-digit security code that is printed on the back of credit cards. The number appears in reverse italic at the top of the signature panel at the end. This program helps validate that a genuine card is being used during a transaction. All MasterCard cards, both credit and debit, were required to contain CVC2 by January 1, 1997; all Visa cards contain CVV2 after January 1, 2001. Even if someone steals a valid account number, They cannot compute the CVV2 numbers since they do not know the mathematical algorithm logic.

Q.Where is CVV2 Located?
A.The CVV2 three-digit value is printed on the signature panel on the back of Visa cards immediately following the Visa card account number. Click for illustrations showing the location of this code on a Mastercard and on a Visa.


Q. I found a number on the back of my card, but it has more than 3 digits
A. We only need the last 3 digits of this number (the others are just a repetition of your credit card number).


Q.Can I pay by check instead?
A. Yes if you live in the USA you can pay via online check. Use the same link and follow the simple steps to make your purchase via online check.


Q. What format will the ebook be in? Will I definitely be able to open it?
A.The ebooks version of Jamorama Acoustic Guitar, comes in .pdf format, which is viewable on both PCs and Macs. In order to view a .pdf file, you need Adobe Acrobat Reader software installed on your computer. This can be downloaded for free from: http://www.adobe.com/products/acrobat/readstep2.html

Q.Do you offer a money back guarantee?
A.Yes. We guarantee that you will be completely satisfied or your money back. We give you 60 days to try our product. You simply cannot lose. If for any reason you are not satisfied with Jamorama Acoustic Guitar, simply email us with your receipt number, your name and estimated date of purchase, and we will refund you. This is just how sure we are of your success - we stake our reputation on it!

Please do not hesitate to contact us if you have any additional questions. Simply use the form below and we will reply to you ASAP. Also be assured that we will not use your email address for any other purpose than to answer your question.

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